Support

Donations

How do I change/cancel my recurring donation?
If you’re a recurring supporter, click on the avatar in the right-hand corner of the screen. Go to ‘Profile’. Click on the ‘Donations’ tab on your profile page. You can manage your recurring donation here. If you would like to change or cancel your ongoing donation via PayPal, simply log in to your PayPal account.

I would like to donate to Aeon. Are there any benefits?
Our Aeon Media donations programme offers two options – one-time donations or recurring donations. Rather than offering dedicated benefits to donors, we decided it was kinder to offer full functionality to all readers of Aeon or Psyche who have a user account. These include the ability to comment on articles and save articles for later. Log in to your account here. If you are unable to use these functions when signed in, please contact us via the interactive guide above.

What does it mean to be a Patron?
Patrons are individuals who generously support Aeon Media Group with donations above $500 (US). We also welcome employer-matched donations and grants through donor-advised funds and have many donors who choose to give this way. We look forward to hearing from you. If you would like to ask about these options, please contact kirsten.freeman@aeon.co.

Are donations tax deductible?
(EIN 81-3741044), a non-profit organisation exempt from federal income tax in the US under Internal Revenue Service Code Section 501(c)(3), which is eligible to receive tax-deductible donations.Gifts made by US and Australian taxpayers are tax deductible. US taxpayers may claim a tax deduction by giving to Aeon America Inc. Australian taxpayers may claim a tax deduction by giving to the Aeon Media Group Ltd (ABN 80 612 076 614) – Gift Fund which is listed on the Australian Government’s Register of Cultural Organisations, and endorsed as a deductible gift recipient, under Subdivision 30-BA of the Income Tax Assessment Act 1997. Make a donation now.

I intended to make a one-time donation but have been charged twice. Why?
We have two donation pathways available. You can make a one-time donation or become a recurring supporter by providing either monthly or annual ongoing support. If you would like to cancel an ongoing donation please see question 3 (below).

How do I update my credit card?
Click on the avatar in the right-hand corner. Go to ‘Profile’. Select ‘Donations’. Select ‘Update credit card’. In order to update your credit card for a recurring donation, simply sign in here: https://aeon.co/sign-in. Once this is updated, your recurring support should continue as usual.

Newsletters

How do I subscribe to your newsletter?
The newsletter sign-up is located at the top and bottom of every page: https://aeon.co/

I am having difficulty signing up for the newsletter.
Please ensure your computer and browser are up to date. This is particularly important for Mozilla Firefox users. If you are still unable to sign up to the newsletter, contact us via the interactive guide above. Please note that if you are an Aeon Weekly subscriber, you will receive your newsletters on Fridays.

I’ve subscribed to your newsletter but it is not appearing in my inbox.
It may be that the emails are ending up in your promotions or spam folders. We’d suggest adding newsletter@aeon.co to your contacts. Please ensure that you have confirmed your email address via the link in the confirmation email sent to you when you signed up. If the newsletter is still not coming through, please contact us via the interactive guide above.

How do I change my preferences to the daily or weekly newsletter?
You can update your preferences any time by clicking ‘update preferences’ at the footer of each newsletter.

How do I unsubscribe from your newsletter?
To unsubscribe, simply click on the ‘unsubscribe’ link at the footer of the newsletter.

I would like to change the email address I use to log into Aeon and Psyche.
Log in using your existing email address. Click on the avatar with your initials in the right-hand corner. Go to ‘Profile’. Here, you can update your email address.

Advertising

We do not publish advertising, sponsored content or sponsored links on our website.

General FAQs

I’m experiencing problems viewing or using functions on the website.
If you are experiencing errors or bugs, we suggest updating your browser to the latest version of Firefox, Safari, Internet Explorer or Chrome for a quick and easy fix.

If the error or bug persists after updating, please let us know, along with the following information:
* Device: eg PC / Mac / iPad / iPhone / Android
* Operating system: eg Windows 11, Mac OS X 13, iOS 16
* Web browser: eg Firefox, Chrome, Safari, Edge
* Screenshots where possible. This is command + shift + 4 on a Mac, or Windows logo key + PrtScn on Windows

How do I pitch to Aeon?
If you are a writer who would like to pitch an Essay to Aeon, you can do so via our pitch submission form here. Please note that we do not publish guest posts, sponsored content or sponsored links on our site. You can find more information on submissions here: https://aeon.co/contact.

How do I share an Aeon article?
Simply share via the Email, Facebook or Twitter buttons throughout the site.

To contact the Aeon Support team directly, email support@aeon.co.