I'm a Friend of Aeon. Have I lost my benefits?
We have recently updated our donations programme to offer two options – one-time donations or recurring donations. To keep it simple, we no longer use the term ‘Friends’, instead we use the term ‘Recurring Supporters’, but any reader who originally signed up as a Friend will still have access to their benefits of saving articles and annotating. Sign-in to your user account here: https://aeon.co/sign-in.
If you are unable to see your benefits when signed in, please contact firstname.lastname@example.org so we can complete the process.
I intended to make a one-time donation but have been charged twice. Why?
We have two donation pathways available.
You can make a one-time donation or become a Recurring Supporter by providing either monthly or annual ongoing support.
If you would like to cancel an ongoing donation please see question 3 (below).
How do I change/cancel my recurring donation?
If you're a Recurring Supporter, click on the avatar in the right-hand corner of the screen. Go to 'Profile'. Click on the ‘Donations’ tab on your profile page. You can manage your recurring donation here. If you would like to change or cancel your ongoing donation via PayPal, simply log in to your PayPal account.
How do I update my credit card?
In order to update your credit card for a recurring donation, simply sign in here: https://aeon.co/sign-in. Click on the avatar in the right-hand corner. Go to 'Profile'. Select 'Donations'. Select 'Update credit card'.
Once this is updated, your recurring support should continue as usual.
How do I subscribe to your newsletter?
The newsletter sign-up is located at the top and bottom of every page: https://aeon.co/
I’ve subscribed to your newsletter but it is not appearing in my inbox.
It may be that the emails are ending up in your promotions or spam folders. We’d suggest adding email@example.com to your contacts.
If the newsletter is still not coming through, please contact firstname.lastname@example.org. In the email, please provide your full name, the email address you subscribed with, and whether you subscribed to our daily or weekly newsletters, or both.
How do I change my preferences to the daily or weekly newsletter?
You can update your preferences any time by clicking 'update preferences' at the footer of each newsletter.
How do I unsubscribe from your newsletter?
To unsubscribe, simply click on the 'unsubscribe' link at the footer of the newsletter.
I would like to change the email address I use to log into Aeon and Psyche.
Log in using your existing email address. Click on the avatar with your initials in the right-hand corner. Go to 'Profile'. Here, you can update your email address.
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I’m experiencing problems viewing or using functions on the website.
If you are experiencing errors or bugs, we suggest updating your browser to the latest version of Firefox, Safari, Internet Explorer or Chrome for a quick and easy fix.
If the error or bug persists after updating, please let us know, along with the following information:
* Device: eg PC / Mac / iPad / iPhone / Android
* Operating system: eg Windows 10, Mac OS X 10.11, iOS 9.3
* Web browser: eg Firefox, Chrome, Safari, Internet Explorer
* Screenshots where possible. This is command + shift + 4 on a Mac, or windows logo key + PrtScn on Windows
How do I pitch to Aeon?
Aeon is no longer accepting unsolicited pitches. You can find more information on submissions here: https://aeon.co/contact.
How do I share an Aeon article?
Simply share via the Email, Facebook or Twitter buttons throughout the site.