From to Siri to subways to customer service calls, pre-recorded and robotic voices are becoming an increasingly inescapable part of the human experience. In this short animation from StoryCorps, the US author, historian and broadcaster Studs Terkel (1912–2008) reflects on this trend away from human interaction and toward disembodied sentence fragments. Recalling a scene from a tram ride at Atlanta airport with exceeding wit and charm, he considers the richness of the human voice, and what we lose when it’s replaced.